We want every customer to receive medical equipment that is safe, complete, and suitable for the order. Returns are accepted when products meet the return conditions and are reported within the allowed period.
Customers can request a return when the product is unused, in original packaging, and includes all accessories, manuals, invoices, and warranty papers.
If a product has a manufacturing fault, our team will inspect it and arrange repair, replacement, or refund according to the warranty and product condition.
If an item arrives damaged, please contact us immediately with order details and clear photos so we can review and arrange the proper solution.
Organizations may link to our public website pages when the link is fair, legal, and does not falsely imply sponsorship or endorsement.
Medical equipment must be selected and used according to professional medical advice, user manuals, and safety instructions. Policy details may be updated when needed.
